Shipping policy

SHIPPING AND DELIVERY POLICY

Last Updated: January 19, 2026

1. DISPATCH PROTOCOLS AND TIMEFRAMES

The company operates under a standard processing window of one to two business days for the preparation and internal auditing of orders prior to their transition to external logistical partners. The company aims to ensure that all consignments are delivered within five working days from the date of order confirmation. However, all delivery timeframes communicated during the checkout sequence or in subsequent electronic correspondence are to be regarded as non-binding estimates. While the company endeavours to ensure all consignments reach the customer within this targeted window, the company shall not be liable for any loss, damage, or expense resulting from delays. In accordance with the Consumer Rights Act 2015, the company maintains a default statutory delivery limit of thirty days from the date of contract inception, unless a specific alternative duration has been expressly agreed upon in writing.

2. FISCAL OBLIGATIONS AND SURCHARGES

The fiscal consideration for delivery services is determined based on the volumetric weight of the consignment, the classification of the goods, and the geographical destination of the shipment. While the company endeavours to maintain standardised pricing, all shipping fees are subject to dynamic adjustment in accordance with carrier fuel surcharges and seasonal fluctuations. Mandatory delivery costs are disclosed to the customer as a discrete line item prior to the finalisation of the transactional commitment. Furthermore, the customer acknowledges that deliveries to designated extended area postcodes—including but not limited to the Scottish Highlands, Northern Ireland, and offshore islands—may be subject to supplementary surcharges which are non-negotiable and must be satisfied in full at the point of order inception.

3. CARRIER RESPONSIBILITY AND TRANSFER OF RISK

The company engages third-party courier services for the physical carriage of goods. The legal risk of loss, destruction, or deterioration of the goods passes from the company to the customer at the point of physical delivery to the specified destination address or a location nominated by the customer. The customer is responsible for ensuring that the provided delivery information is accurate and that the premises are accessible to the courier. If a delivery attempt fails due to inaccurate information or the absence of an authorised recipient, subsequent redelivery attempts may incur additional administrative or logistical surcharges for which the customer shall be solely responsible.

4. INSPECTION AND DAMAGE NOTIFICATION

Upon receipt of the consignment, the customer is under a duty to inspect the external and internal condition of the goods immediately. Should the products be found to have suffered damage during transit—including but not limited to ruptured cartridges, compromised seals, or leaked substances—the customer must provide a formal notification to the company within forty-eight hours of delivery. Such notification must be accompanied by comprehensive photographic documentation of both the packaging and the damaged goods to info@legacysealants.co.uk. Failure to provide notification within this stipulated window may severely prejudice the company’s ability to initiate a claim against the carrier and may result in the denial of a replacement or credit.